More than one of every three GBA-Member Firms has used GBA Peer Review to:
- evaluate policies that affect the quality of the firm's services,
- assess the extent to which those policies are followed,
- identify opportunities for improvement, and
- identify specific methods to achieve improvement.
Initiate Peer Review by selecting a Peer Review Team Captain who will serve as your trusted advisor throughout the process. The Team Captain will work closely with you to develop a detailed scope of service and to choose Peer Review Team Members whose experience will help achieve your specific Review objectives. All Peer Reviewers are obliged to adhere to written ethical requirements.
The Peer Review Team reviews firm-supplied documentation, such as the strategic plan, organization chart, job descriptions, and policy statements, as well as responses to client and staff questionnaires. Participating firms that do not have documentation are advised to not prepare it until the Review is complete, so it can reflect the Peer Review Team's findings and suggestions.
On-site reviews commonly take two to three days, during which the Team interviews selected employees, reviews additional documents, and examines management procedures. Peer Reviewers evaluate their findings and, before leaving, provide an oral report. Although a written report is optional, almost all participating firms request one for use as a planning tool.
Peer Review is voluntary. It is not used to grade a firm; it does not lead to a certification of any kind. The process has been designed solely to provide a framework for improvement. Firms participating in Peer Review recognize that no one can better render informed guidance than peers who themselves have extensive, successful management experience.
In October 1999, Engineering News-Record lauded GBA (then ASFE) Peer Review as one of the 125 most significant construction industry innovations of the prior 125 years. GBA Peer Review was the only association program cited. Several insurers reimburse most of their insureds' Peer Review cost, a procedure initiated by Terra Insurance Company.
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