Stop Assumptions Before They Become Project Problems
A misunderstood comment, an unasked question, or an assumption about what someone meant can create unnecessary problems on a project team. For geoprofessional consultants, knowing how to prevent those communication breakdowns is part of becoming a stronger consultant and leader.
In a new episode of the GBA Podcast: Better Communication for Stronger Connections, the GBA Inclusion Advancement Committee continues its communication series with moderator Rob Howard, P.E. (Vice President, Geo-Technology Associates) and panelists Dee Watson, B.A.Sc., SHRM-CP (HR Administrator, Geotechnical Consultants, Inc.), Kent Bannister, P.Eng. (President and CEO, TREK Engineering), and Margaret Panatera (Principal, GZA GeoEnvironmental). They explore how word choice, active listening, curiosity, and adaptability can head off misunderstandings before they become conflict and help teams work together more effectively.
The discussion puts practical tools behind those ideas. Listeners will hear why replacing assumptions with questions matters, how pausing before reacting can change a conversation, and what leaders can do to make it easier for team members to raise questions and contribute ideas. As Panatera puts it, “If we’re willing to open our ears as much as we open our mouths, then maybe we can narrow that gap a little bit better.”
Bannister reinforces the leadership responsibility: “You have to model the behavior you would like to see in others.”
The episode builds on the first episode in the series, Communication Basics: Intentional and Inclusive Communication, which examines communication as a shared responsibility and offers practical approaches to listening, tone, curiosity, and positive intent.
Listen to the new episode here or wherever you get your podcasts, and pick up practical communication habits you can put to work with your team today.
About the GBA Podcast
The GBA Podcast delivers practical insights from geoprofessionals for geoprofessionals. Through conversations with industry leaders and subject matter experts, listeners gain actionable ideas to help manage risk, strengthen business practices, and improve project outcomes.
About the GBA Inclusion Advancement Committee
The GBA Inclusion Advancement Committee’s mission is to foster and promote a culture of inclusivity within GBA by offering guidance and support to our member firms in establishing environments where all individuals feel a sense of belonging. Interesting in joining? Let us know. New members are always welcome.