The Case of the Contaminated Project

The Case of the Contaminated Project
This video is only available to members; join GBA today to watch it.

A young geoprofessional trying to please the client gets hung up in a miscommunication. Fortunately, a huge loss was averted by a limitation of liability provision, but – arguably – an even bigger loss occurred when the firm lost what was an extremely important client. How did all of this affect the young geoprofessional? He’ll tell you himself, with “himself” being none other than GBA Past President Kurt R. Fraese, L.G., the CEO of GeoEngineers, the company he worked for at the time his good deed was punished. Learning what went wrong is important, because the same thing could happen to you. And Kurt will also tell you how he won that client back, simply by putting himself in the right place at the right time. (55 minutes)